{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Manager - Delhi","description":"

Job Description

As a Front Desk Manager at Zostel, you will play a pivotal role in ensuring an exceptional guest experience while managing the front desk operations. Your leadership will inspire a team that thrives on creating memorable interactions for travelers from around the globe.

Required skills:

Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in hotel management software and Microsoft Office Suite.
Ability to multitask and work in a fast-paced environment.
Attention to detail and excellent organizational skills.
Knowledge of local attractions and travel trends to assist guests effectively.

What you will be responsible for:

Oversee daily front desk operations, ensuring high standards of customer service and guest satisfaction.
Manage and train front desk staff, fostering a collaborative and positive work environment.
Handle guest inquiries, complaints, and feedback in a professional manner, ensuring timely resolutions.
Monitor and manage reservations, check-ins, and check-outs to optimize occupancy rates.
Collaborate with other departments to enhance guest experiences and streamline operations.
Maintain accurate records of guest information and financial transactions.
Implement and uphold hotel policies and procedures, ensuring compliance with health and safety regulations.

Consider applying if you have:

Bachelor's degree in Hospitality Management or a related field.
3-5 years of experience in a front desk or guest services role, preferably in the hospitality industry.
Proven leadership skills with the ability to train and motivate a team.

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